Refund policy

If something you ordered is not right, you can send it back within 14 calendar days of delivery. You do not need to give a reason, and there is no penalty.

When the 14 days start

The day after the parcel is delivered to you, or to someone who receives it on your behalf. If the carrier marks the parcel as “delivered” while you are out and a neighbour or pickup point takes it, the date the parcel is actually handed over counts as the delivery date.

What to do before sending anything back

Email info@wescera.com, or call +33 6 02 44 10 92 during business hours (Monday–Friday, 9:00–18:00 CET). Include:

  • your order number (in the confirmation email);

  • proof of purchase or an order screenshot;

  • a photo of the item showing its overall condition and anything you are concerned about;

  • one or two lines on why you are returning it.

You do not need to wait for our approval before shipping the item back. French law does not make the right of withdrawal conditional on prior consent from the seller. Emailing us simply lets us know the return is on its way, so we can process it faster when it arrives.

Condition of the item

The item should be in a resaleable condition: unused, unwashed, with tags and original packaging intact. Opening the packaging to inspect the item, or trying it on for size without actually wearing it outside, does not affect your right to return. If there are clear signs of use, missing accessories, or serious damage to the packaging, we may deduct the corresponding depreciation from the refund and will explain the basis by email before issuing it.

Return address

Wescera
13 Impasse Petite Vendee
17470 Nuaille-sur-Boutonne
France

Return shipping costs

Return shipping is at the customer’s expense. Except where the item is faulty, was sent in error, or was damaged in transit — in those cases we cover the return shipping. You pay the carrier first, and we reimburse that cost together with the item refund once the return is received.

Please use a trackable shipping method and keep the proof of postage. If the parcel is lost in transit and there is no tracking number, we cannot complete the refund.

Deadline for sending the item back

Ship the item within 14 days of notifying us of the return. If you hand it to the carrier within that period and keep the proof of postage, the return counts as on time even if the parcel reaches us slightly later.

Refund timing and method

We inspect the return and initiate the refund within 1–2 business days of receiving it. The refund goes back to the original payment method used at checkout (Visa/MasterCard to the original card, PayPal to the original account). The payment provider typically takes up to 8 business days to process the refund. From our receipt of the return to the money appearing in your account, the total is no more than 10 business days. We email you when the refund is initiated. If it has not appeared after 10 business days, check with your card issuer or PayPal for a pending credit first, then contact us.

Items that cannot be returned

Custom-made items, intimate or hygiene products once unsealed, and items that cannot be returned for hygiene reasons are excluded from the 14-day right of withdrawal. Apart from these, all items purchased on are covered by the return policy above.